Privacy Policy - Rising Parent Solutions

At Rising Parent Solutions, accessible at risingparentsolutions.com, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we process personal data, your rights under data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and the measures we have in place to safeguard your information.

1. Commitment to Privacy and Data Protection

Your privacy is of paramount importance to us. We are dedicated to preserving the confidentiality, integrity, and security of your personal data. We collect and use your information only as necessary to deliver our services and to enhance your experience while using risingparentsolutions.com. We adhere strictly to applicable data protection laws and implement privacy-by-design principles in all areas of our operations.

2. Scope and Data Controller Role

This Privacy Policy applies to all users of risingparentsolutions.com and governs the collection, processing, and usage of personal data by Rising Parent Solutions as the data controller. If you have any questions about this Policy or your data, you may contact us at [email protected].

3. Categories of Data We Process

We may collect, store, and use the following categories of personal data:

a) Usage Data
Includes information about how you use our website and services, such as IP address, browser type, operating system, activity timestamps, referral sources, and session duration.

b) Account Data
Includes full name, billing and shipping address, email address, phone number, username, and credentials provided by you when you create an account or place an order.

c) Profile Data
Includes your service preferences, purchase history, browsing behavior relevant to our services, and responses to surveys or feedback requests.

d) Communication Data
Includes records of your correspondence with us, including support inquiries, emails, and interaction history for customer support or business communication.

e) Technical Data
Includes device information, system configuration, geolocation (if enabled), and cookies that assist in diagnostics and system stability.

f) Transaction Data
Includes records of purchases, billing details, payment card information processed via secure third-party payment providers, delivery addresses, and payment confirmations.

g) Preference Data
Includes your marketing preferences, promotional communication consents, and declared interests in specific parenting services or resources.

4. Legal Bases for Processing

We rely on the following legal grounds for processing your data:

– Consent: Where you have affirmatively granted permission, such as subscribing to a newsletter or accepting non-essential cookies.
– Performance of Contract: When processing is essential for fulfilling our obligations under a contractual agreement with you (e.g., order fulfillment).
– Legitimate Interests: For improving services, detecting fraud, ensuring security, or marketing similar products or services you previously purchased.
– Compliance with Legal Obligations: Where processing is required to comply with legal or regulatory requirements.

5. Your Rights

As provided by the GDPR and CCPA, you have rights with respect to your personal data:

– Right to Access: You have the right to request access to your personal data we hold.
– Right to Rectification: You may ask us to correct inaccurate or incomplete personal information.
– Right to Erasure: You may request that we delete your data under certain conditions, also referred to as the “right to be forgotten.”
– Right to Restrict Processing: You may request that we limit our processing of your data when legally applicable.
– Right to Data Portability: You can request a copy of your personal data in a structured, commonly-used, machine-readable format.
– Right to Object: You may object to our processing of your data on grounds relating to your particular situation, including objections to direct marketing.

Users in California may also have rights under CCPA, including the right to opt out of the sale of personal information and the right to non-discrimination for exercising their privacy rights.

To exercise these rights, please contact us at [email protected].

6. Security Measures

We implement reasonable and appropriate technical and organizational safeguards to protect your data, including:

– Encryption of data in transit and at rest using industry-leading protocols.
– Secure access controls and multi-factor authentication for administrator accounts.
– Regular security audits, intrusion detection, and ongoing monitoring.
– Staff training on data privacy, secure handling procedures, and incident response protocols.
– Use of secure, compliant third-party vendors for data processing and storage.

7. International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission or adequacy decisions where applicable.

8. Data Retention

We retain personal data for only as long as necessary to fulfill the purposes outlined in this Policy, including to satisfy legal, accounting, or reporting obligations. Retention periods by category may include:

– Account and Profile Data: Retained while your account is active and up to 3 years thereafter.
– Transaction Data: Retained for 7 years for legal and financial audit purposes.
– Communication & Support Data: Retained for 2 years following last interaction.
– Usage & Technical Data: Retained for up to 12 months unless anonymized for analytics.
– Preference & Consent Data: Retained until preferences are revoked or updated.

Upon expiration of applicable retention periods, data is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar tracking technologies on risingparentsolutions.com to collect and store certain data automatically:

– Essential Cookies: Required for site functionality, including navigation and access control.
– Functional Cookies: Enhance user experience by remembering preferences and settings.
– Analytics Cookies: Help us understand how visitors use our website for improvement purposes (e.g., pageviews, bounce rates).
– Performance Cookies: Assess the performance of content and loading times to optimize speed and usability.

10. Cookie Management and Compliance

Upon your first visit to risingparentsolutions.com, you will be presented with a cookie banner allowing you to accept or manage cookie settings in accordance with GDPR and CCPA. You may also manage or delete cookies through your browser settings at any time. We honor Do Not Track (DNT) browser settings where technologically feasible.

11. Children’s Data Protection

risingparentsolutions.com is not intended for use by children under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected], and we will promptly take appropriate steps to remove such data.

12. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our business practices. Material changes will be communicated through a prominent notice on risingparentsolutions.com. Continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us at:

Email: [email protected]
Website: https://risingparentsolutions.com

We are fully committed to compliance with all relevant privacy laws and to protecting your personal data with the highest standards of care. Please do not hesitate to contact us if you have any privacy-related questions or concerns.